Return, Refund & Exchange Policy

Last Updated: September 2026

At Dull Chadar, we want you to enjoy the comfort and craftsmanship of every product you purchase from us. We take care while processing and packing every order. However, if something is not right with your order, our customer support team is here to assist you.

This Return, Refund & Exchange Policy applies to eligible purchases made through DullChadar.com.

1. Return & Exchange Window

You may request a return or exchange within 5 days of delivery of your order.

To be eligible for a return or exchange, the product must:

• Be unused, unwashed and unworn.
• Be in its original condition.
• Have all original tags and labels intact.
• Be returned with its original packaging, wherever applicable.
• Be free from stains, damage, perfume, alterations or other signs of use.

Products that do not meet these conditions may not be eligible for return or exchange.

2. Wrong, Damaged or Defective Product

If you receive a wrong, damaged or defective product, please contact our customer support team within 48 hours of delivery.

Please provide your Order ID and clear photographs and/or video of the product and packaging so that our team can verify the issue.

Once the issue is verified, we will assist you with an appropriate replacement, exchange or refund, as applicable.

For verified wrong, damaged or defective products, eligible return/replacement shipping charges will be borne by Dull Chadar.

3. Returns for Other Reasons

If you wish to return an eligible product because of a change of mind or another reason unrelated to receiving a wrong, damaged or defective product, you must raise your request within 5 days of delivery.

The product must meet all return eligibility conditions mentioned in this policy.

For such returns, applicable return shipping or reverse-pickup charges may be borne by the customer or deducted from the refund amount.

The refund will be processed only after the returned product has been received and successfully passes our quality inspection.

4. Exchanges

Eligible products may be exchanged subject to availability.

If the requested colour, design, size or variant is unavailable, our customer support team may offer another available option or a refund, where applicable.

Any applicable price difference for an exchange may need to be paid or adjusted accordingly.

5. Non-Returnable Products

A return or exchange may not be accepted if:

• The product has been used, washed or worn.
• The product has been damaged after delivery due to misuse or improper handling.
• Original tags or labels have been removed.
• The product has been altered or modified.
• The product contains stains, odour, perfume or other signs of use.
• The original product is not returned.
• The item was clearly marked Final Sale or Non-Returnable before purchase.

This does not limit remedies that may otherwise apply where a product was delivered damaged, defective or incorrectly supplied.

6. Refunds for Prepaid Orders

Once we receive your returned product, it will undergo a quality inspection.

If your return is approved, the refund for a prepaid order will generally be processed to the original payment method used to place the order.

Once initiated, the refund may take approximately 5–10 business days to reflect in your account, depending on your bank, card issuer, UPI provider or payment service provider.

7. Refunds for Cash on Delivery (COD) Orders

For eligible Cash on Delivery (COD) returns, the refund cannot normally be reversed through the original cash payment method.

Approved COD refunds will therefore be processed through UPI or bank transfer.

Our customer support team may request the necessary UPI ID or bank details from you for processing the refund.

Customers are responsible for providing accurate refund information. Refund processing may be delayed or fail if incorrect UPI or bank details are provided.

Once an approved COD refund has been initiated, it may take approximately 5–10 business days to reflect, depending on the bank or payment service provider.

8. Shipping Charges

For a verified wrong, damaged or defective product, eligible return or replacement shipping costs will be borne by Dull Chadar.

For returns due to a change of mind or another non-defective reason, applicable reverse-shipping charges may be borne by the customer or deducted from the final refund.

Original shipping charges, where separately charged, may not be refundable for returns unrelated to a wrong, damaged or defective product.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

We will try to accommodate the cancellation request if the order has not yet been shipped or handed over to our courier partner.

Once an order has been dispatched, cancellation may no longer be possible. After delivery, the applicable return or exchange terms mentioned in this policy will apply.

10. COD Order Refusal & RTO

Customers are requested to place Cash on Delivery orders only when they genuinely intend to accept the shipment.

Repeated refusal of confirmed COD orders, failure to accept deliveries or repeated Return to Origin (RTO) may result in COD being restricted for future orders associated with the customer's contact details.

Customers may still be able to place prepaid orders where available.

11. Colour, Texture & Weaving Variations

We make every reasonable effort to represent product colours and details accurately on our website.

However, the actual colour may vary slightly because of factors such as:

• Screen or display settings.
• Photography and lighting conditions.
• Individual device colour reproduction.
• Natural characteristics of textile production.

Bhagalpuri Dull Chadar is a woven textile, and minor variations in weave, texture, pattern alignment, threads or finishing may occur as part of the textile's character.

Such minor natural variations should not automatically be considered manufacturing defects.

12. Return Inspection

All returned products are subject to inspection after reaching us.

A refund or exchange may be declined if the returned item:

• Does not meet our return eligibility requirements.
• Has been used, washed or damaged.
• Is different from the product originally delivered.
• Is missing original components, tags or packaging where required.

If there is an issue with the returned product, our support team may contact you for further information.

13. How to Request a Return, Refund or Exchange

To initiate a request, please contact our customer support team and provide:

Order ID
Customer Name
Registered Mobile Number
Reason for Return/Exchange
Relevant Product Photos and/or Video, where required

Please do not send a product back without first contacting our customer support team and receiving return instructions.

Customer Support

Dull Chadar

Website: DullChadar.com
WhatsApp / Customer Support: +91 9060208999

Our team will guide you through the applicable return, exchange or refund process.

14. Policy Updates

Dull Chadar may update this policy from time to time to reflect changes in our operations, services or applicable requirements.

The policy applicable to an order will be subject to the terms and applicable law governing that transaction.