Shipping Policy

Last Updated: September 2026

Thank you for shopping with Dull Chadar.

Dull Chadar is a brand owned and operated by Riyashree Fashion and Retail Private Limited. We aim to process, pack and deliver every order safely and efficiently across India.

This Shipping Policy explains our order processing, dispatch, delivery, shipping charges, tracking and related procedures for purchases made through DullChadar.com.

1. Shipping Coverage

We currently ship to serviceable locations across India.

Delivery availability depends on the serviceability of the customer's PIN code by our courier and logistics partners.

Certain remote or restricted locations may not be serviceable or may require additional delivery time.

If we are unable to deliver an order to the address provided, our team may contact the customer to discuss the available options.

2. Order Processing

Orders are generally processed after successful order placement and, where applicable, payment or COD verification.

We aim to process and dispatch eligible orders within approximately 1–3 business days.

Processing times may be longer during:

• Festivals and public holidays.
• Major sales or promotional events.
• Periods of unusually high order volume.
• Courier or logistics disruptions.
• Other circumstances beyond our reasonable control.

Business days generally exclude Sundays and applicable public holidays.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier serviceability.

Delivery to remote or certain non-metro locations may take longer.

Therefore, the total estimated time from order placement to delivery may generally be approximately 4–10 business days.

Any delivery date displayed on our website, checkout page, tracking page or communicated by us is an estimated delivery date and not a guaranteed delivery date, unless expressly stated otherwise.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed on the website or during checkout before the order is completed.

We may periodically offer:

Free Shipping • Discounted Shipping • Promotional Shipping Offers

Such offers may be subject to minimum order values, selected products, prepaid payment, specific delivery locations or promotional conditions.

Any applicable Cash on Delivery (COD) fee or other delivery-related charge will be displayed before the customer completes the order, where applicable.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

COD availability may depend on factors including:

• Delivery location.
• Order value.
• Product eligibility.
• Courier availability.
• Previous delivery or RTO history.

We may contact customers by phone, SMS, WhatsApp or another available method to verify a COD order before dispatch.

Customers are requested to provide accurate contact information and remain available to receive the shipment.

Repeated refusal of confirmed COD orders, repeated unsuccessful delivery attempts or excessive Return to Origin (RTO) activity may result in COD being restricted for future orders associated with the customer's contact details.

6. Order Tracking

Once an order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, the order status page or another available communication channel.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Customers can use the provided tracking details to monitor the shipment's progress.

7. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its operating procedures.

Customers should ensure that:

• The shipping address is complete and accurate.
• The provided mobile number is reachable.
• Someone is available to receive the shipment.
• COD payment, where applicable, can be made at the time of delivery.

If the courier is unable to deliver the order after the permitted delivery attempts, the shipment may be returned to us as RTO (Return to Origin).

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number while placing an order.

If you notice an error in your shipping information, please contact our customer support team as soon as possible.

We will try to update the details if the order has not yet been dispatched. However, an address modification cannot always be guaranteed once the shipment has entered processing or has been handed over to the courier.

Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect or incomplete address provided by the customer.

9. Delayed Shipments

While we aim to deliver orders within the estimated timeframe, occasional delays may occur because of circumstances such as:

• Courier network disruptions.
• Severe weather.
• Natural disasters.
• Public holidays.
• Strikes or transportation disruptions.
• Government restrictions.
• Remote delivery locations.
• High shipment volumes.
• Operational or technical issues.
• Other events beyond our reasonable control.

If your shipment is significantly delayed, please contact our customer support team and we will assist you with the available tracking information and, where appropriate, coordinate with the courier partner.

10. Lost Shipments

If tracking indicates that a shipment has not progressed for an unusually long period or appears to have been lost in transit, please contact us.

We may raise an investigation with the applicable courier partner.

Where a shipment is confirmed as lost, we will provide an appropriate replacement or refund, subject to verification and applicable circumstances.

11. Damaged Shipment

If the outer package appears significantly damaged or tampered with at the time of delivery, customers should exercise reasonable care while accepting and opening the shipment.

If the product inside is damaged, defective or incorrect, please contact us within 48 hours of delivery.

We may request:

Order ID • Photographs of the product • Photographs of the packaging • Video, where reasonably required

Once verified, the issue will be handled according to our Return, Refund & Exchange Policy.

12. Shipment Marked Delivered but Not Received

If the courier tracking shows your order as “Delivered” but you have not received it, please first check with family members, neighbours, reception/security personnel or others who may have accepted the shipment on your behalf.

If the order still cannot be located, please contact our customer support team as soon as possible.

We will assist you in raising the matter with the courier partner. Resolution may be subject to the courier partner's investigation and available delivery records.

13. Refused COD Orders & RTO

Customers are requested to place COD orders only when they genuinely intend to accept the shipment.

Repeated refusal of confirmed COD orders or repeated failure to accept deliveries creates additional logistics and return costs.

Accordingly, repeated COD refusal or excessive RTO activity may result in Cash on Delivery being unavailable for future orders associated with the customer's contact details.

Prepaid ordering may remain available where applicable.

14. Re-Shipment of Returned Orders

If an order is returned to us because of:

• Incorrect address.
• Incomplete address.
• Customer being unavailable.
• Repeated failed delivery attempts.
• Customer refusing delivery.
• Other reasons attributable to information or instructions provided by the customer,

we may offer re-shipment where operationally feasible.

Applicable re-shipping charges may need to be paid by the customer before the order is dispatched again.

15. Returns After Delivery

This Shipping Policy deals primarily with the shipment and delivery of orders.

If you wish to return or exchange a product after successful delivery, please refer to our Return, Refund & Exchange Policy.

Eligible return or exchange requests generally need to be raised within 5 days of delivery, subject to the conditions specified in that policy.

Wrong, damaged or defective product issues should be reported within 48 hours of delivery.

16. International Shipping

At present, orders placed through DullChadar.com are intended for delivery to serviceable addresses within India, unless international shipping is specifically made available on the website.

If international shipping is introduced in the future, applicable shipping charges, customs duties, taxes and delivery conditions may vary by destination.

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics operations, courier services, shipping charges or applicable requirements.

The latest version will be published on DullChadar.com with the updated revision date.

18. Customer Support

For shipping, tracking or delivery-related assistance, please contact:

DULL CHADAR
A brand owned and operated by:

Riyashree Fashion and Retail Private Limited

Address:
BC 005 0252, Ankita Niwas
Ghat Kinara Road, Gopi Mohan Ghosh Lane
Budhanath, Bhagalpur, Bihar – 812001
India

GSTIN: 10AAJCR9777K1ZS
Email: riyashreefr@gmail.com
Customer Support: +91 7903025655
Website: DullChadar.com

Our team will assist you with order dispatch, tracking, delivery and other shipping-related concerns.